Case Study: Scalable Saves a Small Business (Nonprofit) More Than $10,000/Year AND Increases Their Operational Efficiency
- Small 501(c)(3) nonprofit organization with ~10 employees
- Email and file services with Google Workspace
- Half the team works in the office, half work remotely from home or in the field
Previous Technical Footprint:
- Comcast Internet
- Challenge: Internet was not reliable, pricing was high, customer support was little to no help.
- Remote Staff Using Personal Cell Numbers
- Challenge: Loss of business opportunity since callers could not be effectively and reliably transferred offsite. Furthermore, potential donation and fundraising opportunities are lost because offsite team cannot dial out as the main organization, causing business contacts to ignore and silence their calls.
- Google Workspace for Email and File Services
- Challenge: Google is a great technical ecosystem for nonprofit organizations, but only if we take full advantage of the nonprofit pricing. Unfortunately, this organization was not fully registered with Google and was overpaying by several hundred dollars per month.
- Overloaded Wireless Network
- Challenge: While the office suite had network jacks, they were not all connected and reliable. Staff and visitors were exclusively using the wireless network, creating bottlenecks, unreliable connections, and unnecessary frustration and downtime.
Changes Implemented by Scalable Business Technologies
- AT&T Fiber Internet
- By leveraging Scalable's partnership with AT&T the client was transferred from the shaky Comcast connection to a fiber connection, resulting in a more stable connection, higher speeds, and a significant cost savings.
- Savings: ~$100/mo
- Enhancements: Reliability, Internet Speed
- VOIP Phone System Deployment
- By leveraging Scalable's partnership with Phone.com the client was able to implement a high-quality voice solution that fully integrated their staff's cell phones and computers with the main phone number, allowing easy transfers, effective ring groups, caller menus, hold music, and many more advanced features. This was all accomplished at a monthly rate of almost half of what the client would have paid without Scalable's partnership, plus the saving of not being tied to cell phone reimbursements due to computer integration.
- Savings: ~$300/mo
- Enhancements: Fully Integrated Phone System, Smooth Onsite/Offsite Call Handling, Significantly Reduced Call Abandonment Rates, Increased First-Call Resolution (FCR)
- Nonprofit Google Pricing
- By leveraging Scalable's partnership with Google and their team's industry expertise, the client was approved for nonprofit pricing as long as they maintain 501(c)(3) status.
- Savings: ~$200/mo
- Enhancements: Same Services at a Heavily Subsidized Rate, Zero Downtime During Transition
- Networking and Cabling Upgrades
- Scalable thoroughly tested the wired office network, used industry partnerships to procure hardware at a discounted price, and successfully converted several workstations to a highly reliable wired connection.
- Savings: ~$300/mo (1 Hour per Team Member per Month of Downtime @ $30/hr for 10 staff)
- Enhancements: More Reliable Wi-Fi, Faster Internet Connection to Computers, Significantly Reduced Frustration, Downtime, and Network Troubleshooting
Total Monthly Savings: ~$900/mo
Total Annual Savings: ~$10,800/year
Total Savings/Employee: ~$1,080/year
For a small organization, this is a huge amount of money! Imagine how much you may be able to save...while simultaneously getting better service, more features, and more operational flexibility.
To schedule a call with Scalable Business Technologies, visit: https://scalablebiztech.com/contact-1